Refund policy


We want you to shop with confidence at TryVitalume. That’s why we offer a 30-Day Satisfaction Guarantee—if you’re not happy, we’ll make it right.

Return Eligibility

  • You have 90 days from delivery to request a return.
  • Items must be in the same condition you received them—unopened, unused, with all original packaging and inserts.
  • Please include your receipt or proof of purchase.
  • First Order Promise: On your very first order, if you’re not satisfied, you may return one opened unit for a refund (less shipping). All additional units must remain sealed and unused.

To start a return, contact us at info@tryvitalume.com.
Returns without prior approval will not be accepted.

Damages & Issues

If your order arrives defective, damaged, or incorrect, notify us within 48 hours with photos. We’ll immediately arrange a replacement or full refund.
In these cases, we cover all shipping costs.

Non-Returnable Items

  • Sale items
  • Gift cards

Exchanges

The fastest way to get what you want is to return your item (once approved) and place a new order.

Refunds

  • Once we receive and inspect your return, we’ll email you the outcome.
  • Approved refunds are processed within 3–10 business days to your original payment method.
  • Original shipping charges are non-refundable (except if we made an error).
  • For preference-based returns, return shipping may be deducted if we provided a prepaid label.

If 15 business days pass after approval and you don’t see your refund, contact us at info@tryvitalume.com.

EU Customers – 14-Day Cooling-Off Period

For orders shipped to the European Union, you may cancel or return within 14 days for any reason. Items must be unopened, unused, and in original packaging with proof of purchase.

Our Goal: To make your experience risk-free and enjoyable. If you have any questions, we reply fast — info@tryvitalume.com.